“I want to thank you and your team’s hard and diligent work in dealing with the many deep sub-grade conditions, which could have had a major impact to the project’s design. Your approach of careful evaluation avoided potential risks and ensured that we correctly removed the obstructions. Your willingness to address these issues with urgency mitigated major impacts to the schedule. Lastly, your cooperation in recapturing lost time because of these issues is greatly appreciated.”